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We're here to help make shopping easy.

Welcome to and thanks for shopping with us. We've pulled together all the info you might need to make your shopping experience with us as easy and enjoyable as possible. In these pages you will find most of the answers to your questions. Granted we've had to include some legal stuff here and there but if after reading through these pages you still have any questions please don't hesitate to contact our Customer Service team. They are more than happy to help with any and all of your questions.

Yes, this is the authentic ROXY product.,nz is owned and operated by ROXY. Should you have any questions, please contact our customer service team prior to ordering from this Website. We will always attempt to be as accurate as possible however, please note that colours may vary slightly from those displayed on your monitor.

It is a condition of sale that product is not resold for commercial use.

These Terms and Conditions govern the purchase of any product via ("the Website”). By seeking to purchase products from the Website, you agree to be bound by these terms and conditions, the Terms of Use Agreement ("Agreement") and the Privacy Policy.

Product Availability offers product for sale that we expect to be in stock and available for dispatch from our distribution centre. Although the Website contains a feature that removes unavailable product from the online store, occasionally a product will sell out before the website is updated. In the unfortunate circumstance where a product you wish to order becomes unavailable, we will refund the unavailable product and advise you via email so you can consider an alternative.

Please note that products in your shopping cart are not reserved and may be purchased by other customers. Unfortunately, we are unable to accept back orders, rainchecks or lay-bys on online orders.


In-Store Pick Up allows you to order selected Quiksilver, Roxy and DC Shoes products and collect the order from selected Quiksilver, Roxy or Boardriders stores. Please note conditions apply. You can find more information here, if you have any questions please don’t hesitate to contact us.

Contact Us

Should you have a question, please contact us by phone, email or via Live Chat. We value our customers and welcome any comments to help us improve the services we provide to you.


For online orders or general enquiries
Phone: 0800 421 926
Monday to Friday, 11am to 7pm (NZST)
View our full Terms of Use Agreement

View our full Terms of Use Agreement

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          Customer Service

          Do you have something you'd like to share with us, or a question that calls for our attention? Call or chat with one of our representatives.

          0800 421 926

          11:00am – 7:00pm NZST Monday – Friday

          *Closed Weekends and all National Public Holidays


          Get immediate answers to our most frequently asked questions.