Skip to content

ROXY GIRL CLUB MEMBERS

- GET FREE SHIPPING + MORE!Join Now |

Sign In

Home > > Customer Service

RETURNS AND STORE CREDIT POLICY

How to return an item

We want to ensure that you are completely happy with your purchase and we know that finding your perfect match can take a couple of tries. 

 

Before sending your purchased item back to us please make sure you read our full Terms and conditions to simplify your experience.

 

Attend your local Post Office and send to the returns address. Returns are at the customer's expense. 

 

New Zealand Online Store Returns
Supply Chain Solutions C/O Boardriders
11 Timberly Road, Mangere 2022, Auckland, New Zealand


 

30 DAY RETURNS

  • Full priced items may be returned within 30 days of purchase, via mail or in store.*
  • Sale and promotional items may be returned within 30 days of purchase, via mail (not in store).*

 

EXCHANGES

  • We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for an item you would like to purchase, and, returning your existing merchandise for a full refund to our online warehouse using the process below. 

 

 

OPTION 1: Via Mail (Full Priced & Sale Items) 

 

STEP 1: PREPARE

  • Include the completed Returns Label
  • Include your Proof of Purchase


STEP 2: PACK

  • Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging)
  • Include any free promotional items you received with your original order
  • Apply the supplied Shipping Address Label to the outside of the retail packaging and enclose the Returns Slip and Proof of Purchase.


STEP 3: POST

  • Drop your return into any NZ post or parcel post box. Once we receive your return, its takes 1-2 business days to process your refund.
  • We recommend that you use registered post for all returns, as we cannot be responsible for items should they be lost in transit.

 

OPTION 2: In Store (Full Priced Items Only) 

Please note: Returns can only be processed by company owned stores and cannot be processed by our factory outlet stores or any authorised dealers.

 

STEP 1: PREPARE

  • Make sure you have your proof of purchase and are only returning full priced items. View our terms and conditions for more information on in-store returns.


STEP 2: CHECK

  • Ensure all items are unused, unworn and undamaged (including all tags, labels and retail packaging)
  • Any free promotional items should be returned along with your order.


STEP 3: FIND A STORE

 

Please Note:

  • Returns can only be processed by company owned stores and cannot be processed by our factory outlet stores or any authorised dealers.

  • Only full priced items are able to be returned in store, sale items purchased online must be returned via mail.

  • Online orders purchased using PayPal or Afterpay cannot be returned in store and must be returned via mail.

 

Contact Us

Please contact Contact Us if you require further information.

Find a Store
Select your Region

Americas

    APAC / ASIA

      Europe

        Africa

          Change your country

          Customer Service

          Do you have something you'd like to share with us, or a question that calls for our attention? Call or chat with one of our representatives.

          0800 421 926

          11:00am – 7:00pm NZST Monday – Friday

          *Closed Weekends and all National Public Holidays

          FAQ

          Get immediate answers to our most frequently asked questions.