Returns and Store Credit Terms & Conditions

Gift Cards - Quiksilver

REFUND POLICY


We want to ensure that you are completely happy with your purchase. We understand that sometimes it’s difficult to choose the right products online and it's ok to change your mind!


- We offer a refund or store credit for goods returned within 100 days of purchase if you have proof of purchase and have complied with the conditions of sale, and provided the goods are unused, unworn, and in original, undamaged condition (including all tags, labels and packaging).

- Discounted and promotional goods may be returned within 30 days of purchase if you have proof of purchase and have complied with the conditions of sale, and provided the goods are unused, unworn, and in original, undamaged condition (including all tags, labels and packaging).


- Please note that if you return an item you will need to cover the cost of postage. However if you have received a faulty item or the wrong item, please get in touch with us here.


- Please ensure the items are packed either in a satchel or a box. Returned goods (other than faulty items) can also be returned in their original unmarked packaging.


PROCESSING YOUR RETURN


Once we receive your return it takes 1-2 business days to process your refund (not including your bank’s processing time). If your postal tracking shows your return has been delivered to our warehouse, but the refund / store credit hasn’t appeared in your account after 3 business days, please follow up with us here.


RETURN CRITERIA


In order for us to process your return please make sure that the garment is in the original condition you received it. This includes:


- Tags still attached

- Unworn

- Unwashed

- Unstained

- Unperfumed

- In its clear poly bag where possible - please ensure the barcode label on the bag matches the garment name on the item’s tag.


Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item. These conditions do not apply to faulty garments.


FOOTWEAR


All footwear must be returned in pristine condition. Please note, we require the shoes to be returned in their original shoebox, without any postage labels placed on the box.


FAULTY ITEMS


If you wish to return a faulty item for a refund, repair, or replacement, please email here. Please include clear photos of the fault(s) and include your order number in the subject line. We will assess and get back to you as soon as possible. If you need further help, please click here to contact our Customer Service Team.


ADDITIONAL RETURNS INFORMATION


Our goods come with guarantees that cannot be excluded in the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you wish to return a faulty item for a refund, repair or replacement, please follow the steps of a normal return as set out above.


NOTE


- Faulty items may be returned outside of the regular returns time frames.

- We will refund the reasonable postage costs of a return if the returned product is deemed faulty. If we send you a replacement product in this situation we will do so at our cost.


The returns policies on this page are applicable to online sales only.

Please contact Customer Service if you require further information.

onlinesales@roxy-newzealand.co.nz
Telephone: 0800 421 926

View our full terms and conditions here >